International Shipping
We offer worldwide shipping on most, but not all items.
International delivery charges are calculated during checkout and vary depending on the shipping destination.
International deliveries may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.
Overseas Returns
Be sure to write on the packaging that the item is a return, this will avoid any customs charges. If you don’t, and we do have to pay customs charges then we will deduct those fees from your refund amount.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
Send your return to:
Modistore-Lighting Ltd, Apartment 56, Hove Gardens House, 5 Ethel Street, Hove, BN3 3GW
Packing Your Returns
Please reuse the original packaging when returning items to us.
We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Faulty Items
Whilst it’s rare that there are faults with our products, it does sometimes happen.
If your item is faulty, email info(at)modistore.co.uk and we’ll refund, fix or send out a replacement as quickly as possible.
Alternatively call: +44 (0) 800 861 1310 and speak to a team member who will be happy to help.
Lines open: Monday to Friday 9:30am-5pm | Saturday 10am-4pm
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