Delivery & Returns

ORDER CONFIRMATION

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be despatched, we process the charges and prepare to despatch your order. 

DELIVERY OF YOUR ORDER

Once we process your payment, we despatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself. We deliver anywhere in the United Kingdom, and worldwide to specific destinations.

Additional charges may apply for 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. If your address is outside of the UK mainland please contact for a delivery quote, either by email info@modistore.co.uk or by phone +44 800861 1310.

UK DELIVERIES

All UK orders from the EU are subject to import & international delivery charges and are calculated upon checkout.

INTERNATIONAL DELIVERIES

We offer worldwide shipping on all items. International delivery charges are calculated during checkout and vary depending on the shipping destination.

International deliveries may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

RETURNS

Returns available within 28 days. Order cancellations available within 14 days of goods received. 

We take every care to ensure your item arrives on time and in perfect condition. If you have any questions about the build process, international shipping or delivery times please call our expert team on +44 800 861 1310  or see our full delivery information. 

TO RETURN A PRODUCT

Please make sure that the product was received by you in the last 14 days, and email info@modistore.co.uk. Your email should have the following information so that we can process a return:

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, which do you want to return?

When we approve a return, please send the product along with a note indicating whether you want to exchange the product and if so, what other product you want to order or a refund.

DAMAGED OR FAULTY ITEMS 

If you received a damaged or faulty product, please notify us immediately for assistance. Sale items can be refunded. If you have any questions about our Returns and Refunds Policy, please contact us on  +44 800861 1310 or email info@modistore.co.uk