Delivery & Returns
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be despatched, we process the charges and prepare to despatch your order.
DELIVERY OF YOUR ORDER
Additional charges may apply for 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. If your address is outside of the UK mainland please contact for a delivery quote, either by email email@example.com or by phone +44 800861 1310.
RIGHT TO CANCEL
EFFECTS OF CANCELLATION
If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back from you any goods supplied, or
- If earlier, 14 days after the day you provide evidence that you have returned the goods, or
- If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
TO RETURN A PRODUCT
Please make sure that the product was received by you in the last 14 days, and email firstname.lastname@example.org. Your email should have the following information so that we can process a return:
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return?
When we approve a return, please send the product along with a note indicating whether you want to exchange the product and if so, what other product you want to order or a refund.
DAMAGED OR FAULTY ITEMS RECEIVED BY YOU
If you received a damaged or faulty product, please notify us immediately for assistance. Sale items can be refunded. If you have any questions about our Returns and Refunds Policy, please contact us on +44 800861 1310 or email email@example.com